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Privacy Policy

Dewtec Ltd respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order, requesting a quote, or contacting us for hydraulic, pneumatic, hose, fittings, servicing, repair, or related product enquiries.

This Privacy Policy explains what information we collect, how we use it, and how we keep it safe. It is intended to support our obligations under the New Zealand Privacy Act 2020, which covers how businesses collect, store, use, and share personal information.

Information We Collect

We may collect personal information from you when you use this website, complete a form, place an order, request a quote, create an account, make an enquiry, or contact us directly.

The information we may collect includes:

  • Your name
  • Business or organisation name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order details and product enquiry details
  • Payment-related information processed through secure third-party payment providers
  • Messages, comments, or information you submit through website forms
  • Website usage information, such as pages visited, device type, browser type, general location data, and interaction data collected through analytics or advertising tools

How We Use Your Information

We only use the information you provide for business purposes connected with your enquiry, order, service request, or website experience.

This may include using your information to:

  • Respond to your enquiry or request
  • Process and manage orders placed through the website
  • Prepare quotes or provide product information
  • Arrange delivery, collection, service, or support
  • Communicate with you about your order, enquiry, or account
  • Provide customer service and after-sales support
  • Improve our website, products, and services
  • Meet legal, tax, accounting, and business record requirements
  • Monitor website performance and understand how visitors use our website
  • Measure the performance of online advertising and marketing campaigns

We do not sell your personal information. We do not use information submitted through forms or orders for unrelated purposes. Information you provide is used only to supply the service, product, support, or information you have requested, unless you have clearly agreed to another use.

Website Forms and Orders

When you submit a form on this website, the information you provide is used to respond to your enquiry or process your request. This may include product enquiries, quote requests, contact forms, order-related forms, and service-related forms.

If you place an order through our website, we use the information you provide to process that order, communicate with you, arrange fulfilment, and keep appropriate business records.

WooCommerce and Online Orders

Our website may use WooCommerce to manage online products, enquiries, carts, checkout, customer accounts, and order processing.

When you use the online store or checkout, WooCommerce may collect and store information required to complete your order, including your name, contact details, billing details, delivery details, order details, and account information if you create an account.

We do not store credit card details on our website. Online payments are processed securely through PCI DSS compliant third-party payment providers. These providers process payment information in accordance with their own security standards, terms, and privacy policies.

Google Analytics

We use Google Analytics to help us understand how visitors use our website. Google Analytics may collect information such as pages visited, time spent on the website, device and browser type, approximate location, traffic source, and general website behaviour.

This information helps us improve the website, check performance, and understand which pages and products are useful to visitors. Google Analytics information is generally aggregated and does not directly identify you to us.

Google Analytics is provided by Google. Your use of this website may also be subject to Google’s own terms, privacy policy, cookie policy, and data processing practices. We recommend reviewing Google’s policies and privacy controls to understand how Google collects, uses, stores, and manages data from its services.

Facebook Pixel and Meta Services

Our website may use Facebook Pixel or other Meta business tools to help us understand website activity, measure advertising performance, and improve future marketing.

These tools may collect information about your visit to our website, such as pages viewed, actions taken, products viewed, cart activity, checkout activity, and interactions with forms or other website features. Meta may match this information with your Meta account if you are logged into Facebook, Instagram, or related Meta services.

Facebook Pixel and related services are provided by Meta. Your use of Facebook, Instagram, Meta services, or any related tools may also be subject to Meta’s own terms, privacy policy, cookie policy, advertising settings, and data processing practices. We recommend reviewing Meta’s policies and account settings to understand how Meta collects, uses, stores, and manages data from its services.

You can manage how Meta uses your information through your Facebook, Instagram, or Meta privacy and advertising settings.

Cookies and Tracking Technologies

This website uses cookies and similar technologies to help the website function correctly, improve user experience, analyse website traffic, support WooCommerce features, and measure advertising performance.

Cookies may be used for functions such as remembering cart contents, keeping users logged in, protecting forms, measuring website visits, supporting analytics, and supporting advertising or remarketing tools.

You can manage or disable cookies through your browser settings. Some parts of the website, including cart, checkout, account, or form features, may not work correctly if cookies are disabled.

Sharing Your Information

We may share personal information only when it is necessary to provide our services, operate our website, process your order, or meet legal obligations.

This may include sharing relevant information with:

  • Website hosting and IT service providers
  • Payment gateway providers
  • Delivery, freight, or courier providers
  • Accounting, invoicing, or business software providers
  • Suppliers or service partners where required to complete your request
  • Analytics and advertising platforms such as Google and Meta
  • Legal, regulatory, or government authorities where required by law

We only provide the information reasonably required for the relevant purpose.

Third-Party Tools, Services, and Websites

Our website may use or link to third-party tools, platforms, websites, and services. These may include, but are not limited to, payment providers, courier or freight providers, analytics tools, advertising platforms, social media platforms, embedded content, supplier websites, and other business or website service providers.

These third-party services are operated independently from Dewtec. We do not control how third-party providers collect, use, store, share, or manage your personal information once you interact with their platforms or services.

Each third-party provider may have its own terms and conditions, privacy policy, cookie policy, data processing terms, advertising settings, and account controls. By using or interacting with those third-party services, their own terms, policies, and privacy practices may apply.

We recommend that you review the privacy policies, cookie policies, terms of use, and account settings of any third-party service you use. These policies will explain how your information is handled by those providers and how you can manage your online data, advertising preferences, privacy settings, cookies, tracking options, or account information.

Dewtec is not responsible for the privacy practices, terms, security, content, data handling, or actions of third-party websites, platforms, tools, or service providers.

Storage and Security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, disclosure, alteration, or destruction.

Security measures may include secure website hosting, SSL encryption, password-protected systems, restricted access, website security tools, backups, and secure third-party service providers.

No website, email system, or online service can be guaranteed to be completely secure. However, we take privacy and security seriously and work to keep your information protected.

How Long We Keep Information

We keep personal information only for as long as it is needed for the purpose it was collected, including order processing, customer support, legal obligations, accounting records, warranty support, dispute handling, and business administration.

When information is no longer required, we will take reasonable steps to securely delete it, anonymise it, or restrict access to it.

Accessing or Correcting Your Information

You have the right to ask us what personal information we hold about you and to request that it be corrected if it is wrong, incomplete, or out of date.

If you would like to access or correct your personal information, please contact us using the details on our website. We may need to verify your identity before providing access or making changes.

Email Communication

If you contact us by email or through a website form, we may reply to you using the contact details you provide.

We may also send order updates, quote information, service updates, account information, or other messages directly related to your enquiry, order, or relationship with Dewtec.

We do not use your contact details for unrelated email marketing unless you have agreed to receive that type of communication.

International Services

Some of the services we use, such as analytics, advertising, hosting, payment, email, or business software providers, may store or process information outside New Zealand.

Where this occurs, we take reasonable steps to use reputable service providers and ensure that your information is handled appropriately.

Privacy Breaches

If we become aware of a privacy breach that is likely to cause serious harm, we will take appropriate steps to contain and assess the breach. Where required, we will notify affected individuals and the Office of the Privacy Commissioner.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business operations, legal requirements, or the services we use.

The latest version will be published on this page with the updated date shown at the top.

Contact Us

If you have any questions about this Privacy Policy, or if you would like to access or correct your personal information, please contact Dewtec using the contact details provided on our website.